Support Badger

Quick Start

Get up and running with Support Badger in minutes

This guide will help you set up Support Badger and start managing customer support in just a few minutes.

Step 1: Create Your Account

  1. Go to app.supportbadger.com/register
  2. Enter your email and create a password
  3. Choose your plan (all plans include a 14-day free trial)
  4. Complete your organization profile

Step 2: Invite Your Team

Support Badger works best with your whole team. Invite team members from the Team Management page:

  1. Navigate to Settings → Team
  2. Click Invite Member
  3. Enter their email address and assign a role
  4. They'll receive an email invitation to join

Available Roles

  • Admin - Full access to all settings and features
  • Manager - Can manage team members and view analytics
  • Agent - Can handle conversations and use all support tools
  • Viewer - Read-only access to conversations and analytics

Step 3: Connect Your Channels

Bring all your customer conversations into one inbox:

Email Integration

  1. Go to Settings → Email
  2. Add your support email address (e.g., support@yourcompany.com)
  3. Configure forwarding or connect directly via IMAP/SMTP

Slack Integration

  1. Go to Integrations → Slack
  2. Click Connect to Slack
  3. Authorize Support Badger in your Slack workspace
  4. Select which channels to monitor for support requests

Step 4: Set Up Your Knowledge Base

Create help articles that both your customers and Bramble AI can use:

  1. Navigate to Tools → Knowledge Base
  2. Click New Article
  3. Write your article using the rich text editor
  4. Publish to make it available
Tip: The more articles you add, the smarter Bramble AI becomes at answering customer questions!

Step 5: Enable Bramble AI

Bramble AI is your AI-powered assistant that can answer customer questions automatically:

  1. Go to Tools → Bramble AI
  2. Enable the AI assistant
  3. Configure the AI personality and response style
  4. Set up handoff rules for when AI should transfer to humans

Step 6: Configure Your Widget (Optional)

Add a chat widget to your website for real-time support:

  1. Go to Settings → Widget
  2. Customize colors and branding
  3. Copy the embed code
  4. Paste it into your website's HTML

You're Ready!

You're now set up to provide amazing customer support. Here are some next steps: