Introduction

Support Badger is an AI-powered customer support platform designed for B2B teams. This documentation will help you get started and make the most of all features.

Quick Links

What's Included

Core Features

• Unified Inbox - Manage conversations from email, chat, and Slack in one place
• Contact Management - Track customers, companies, and their full history
• Knowledge Base - Create and manage help articles for customers and AI
• Canned Responses - Save and reuse common replies
• Tags & Organization - Categorize and filter conversations efficiently

AI & Automation

• Bramble AI - AI chatbot powered by RAG for instant, accurate responses
• Workflow Automation - Automate routing, tagging, and notifications
• Smart Assignment - Auto-assign conversations based on rules
• AI Triage - Automatic categorization and priority detection

Analytics & Insights

• Dashboard - Real-time overview of support metrics
• Detailed Analytics - Response times, resolution rates, team performance
• AI Notebooks - AI-generated insights about your customers
• Account Health - Monitor customer satisfaction and engagement
• CSAT Surveys - Collect customer satisfaction feedback

Integrations

• Slack - Two-way sync with Slack channels
• Email - Connect your support email addresses
• CRM - Sync with Salesforce, HubSpot, and more
• OpsGenie - Alert management for urgent issues

Team & Settings

• Team Management - Invite members, set roles and permissions
• SLA Management - Define and track service level agreements
• Customer Portal - Self-service portal for your customers
• Widget - Embeddable chat widget for your website

Getting Help

If you need assistance, you can:

• Email us at support@supportbadger.com
• Check our Quick Start Guide
• Browse the documentation using the sidebar